General Terms and Conditions (GTC)

1. Scope

These General Terms and Conditions (GTC) apply to all business relationships between Pelaéz Pallardel Coaching & Consulting (hereinafter "Provider") and its clients (hereinafter "Client"). They govern the provision of coaching, consulting, and training services , the sale of products , and the conduct of seminars and events .

📍 Legal headquarters of the company: 4310 Rheinfelden, Switzerland
🏋 Business address / Gym location: (Training location & customer contact) Winkelriedplatz 2, 4053 Basel, Switzerland

2. Services of the provider

The provider offers the following services and products :
✔ Coaching & consulting in the areas of sports, training, business management & mental training
✔ Sale of products & clothing
✔ Conducting seminars, presentations & events

The exact scope of services is agreed individually with the customer.

3. Conclusion of contract

A contract is concluded when:
1️⃣ The customer places a booking or order on the website, by email or by phone.
2️⃣ The provider confirms this booking or order in writing or verbally .

4. Prices & Payment Terms

💰 All prices are in CHF.
💳 Payment methods: PayPal, credit card or bank transfer.
📅 Invoices must be paid within 10 days.
⚠ In case of late payment , the provider reserves the right to charge reminder fees or to refuse service .

5. Cancellation & withdrawal

a) For coaching & seminars:

✔ Cancellation up to 48 hours in advance: Free of charge.
✔ Late cancellation or no-show: Full charge.

b) For products:

✔ Unused products can be returned within 14 days .
✔ Return costs are borne by the customer .
✔ No exchange of:
❌ Personalized or used products .

6. Disclaimer

✔ The provider assumes no liability for personal, economic or health consequences of coaching or consulting.
✔ The use of the purchased products or services is at your own risk .
✔ In case of technical problems or failures (e.g. online coaching), the provider will endeavor to find a solution, but assumes no liability for external disruptions.

7. Data protection

✔ The provider treats all customer data confidentially and in accordance with data protection regulations .
✔ The full privacy policy can be viewed [ HERE ] .

8. Changes to the Terms and Conditions

✔ The provider reserves the right to change these terms and conditions at any time .
✔ Customers will be informed of any significant changes .

9. Applicable law & place of jurisdiction

✔ Swiss law applies.
✔ Place of jurisdiction is Rheinfelden, Switzerland.

📅 Last updated: March 23, 2025